Terms & Conditions

Terms & Conditions

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The terms and conditions that apply to all services and goods supplied by TerabIT are set out below. Please read the terms and conditions as they contain disclaimers in respect of data loss, liability and financial loss while your computer is in the possession of TerabIT.

1.Interpretation

1.1 In these Conditions:

"Company" means TerabIT

"Customer" means a business or a consumer (as the case may be)

"Goods" means the Goods (including any instalment of the Goods) which the Company is to supply in accordance with these Conditions.

"Conditions" means these standard terms and conditions of sale and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Customer and the Company

"Contract" means the Contract between the Customer and the Company for the service, repair and/or troubleshooting of any computer

"Business Day" means a weekday other than a Saturday when the banks are open for business in the City of London

2. Complete Agreement

2.1 These Conditions shall govern the Contract to exclusion of any other terms and conditions between the Company and the Customer and no variation to the Contract or these Conditions (including the incorporation of the Customer's standard terms and conditions of business) shall be binding upon the Company unless agreed in writing by the Company and signed by an authorised representative of the Company.

2.2 The Company's employees agents or representatives are not authorised to make any representations concerning the Goods unless such representations are confirmed in writing by an authorised representative of the Company.

2.3 Any typing clerical or other error or omission in any web site, catalogue, sales literature, price list, despatch note, invoice or other documentation or any information issued by the Company (in whatever form and on whatever media) shall be subject to correction without any liability on the part of the Company.

3. No Fix, No Fee Service

To qualify for our No Fix No Fee service, the customer must allow TerabIT sufficient time and access to the computer to diagnose and fix any PC problems. If the customer does not allow sufficient time before a diagnosis can be made, an hourly rate of £25 will be charged. It is at the engineers discretion whether or not a repair is possible. If the customer decides not to go ahead with a repair, they will be charged a diagnostic fee of £15 for diagnosing the problem

4. Parts

Should your computer require new hardware we will aim to have the parts within 5-7 days, subject to availability. However we will not be held liable for any compensation or damages as a result of late or non-delivery. We do not hold any hardware in stock. Hardware that is supplied will come with a standard manufacturers guarantee. Any hardware that is supplied by the customer direct will only be covered by a 30 day labour guarantee.

5. Data Loss or Corruption

5.1 Whilst every effort is made to keep your data and software secure we will not be held responsible for loss or corruption of data. Some of the processes involved in removing viruses as well as software issues may involve changes to the system registry.

5.2 ALL DATA SHOULD BE BACKED UP BY THE CUSTOMER PRIOR TO THE COMPUTER BEING COLLECTED.

5.3 If you use your computer for business we will not be liable for financial or indirect or consequential loss while the computer is with us.

5.4 Customer accepts full responsibility for their software and data and TerabIT will not be required to remind customers of appropriate backup or other procedures.

5.5 The customer understands and accepts that some applications may no longer work properly after a repair, due to the installation of different hardware or software. It is the customer’s responsibility to reconfigure or reinstall any such applications.

6. 30 Day Labour Guarantee

Work carried out by TerabIT comes with a 30 day labour only warranty. If the same issue occurs on the same computer within the 30 day period that your machine is returned to you we will collect it for further testing and return it with no additional charge to yourself. If it is found to be caused by negligence, user error or virus, the cost of repair will be charged as per our standard rates.

7. Payment

7.1 All payments are to be made at the time your computer is returned to you.

7.2 If payment is not received, TerabIT reserves the right to withhold the customers computer until payment is received. Interest of 4% daily will then be added to the cost until full payment is made.

8. Pricing Policy

8.1 The price of the Service shall either be the price payable for the Service at the time of acceptance of the Customer's subject to the Company reserving the right by notifying the Customer at any time before commencing work on the customers machine to increase the price of the service to reflect any increase in the cost to the Company which is due to any matters beyond the Company's reasonable control including (without limitation) any increase in Value Added Tax (VAT), transport costs, carriage, postage and packaging and any other applicable duties and taxes.

8.2 The "fair pricing policy" stated in any Company's web site, catalogue, sales literature, price lists or other documentation (issued by the Company from time to time in whatever form and on whatever media) may be altered by the Company at any time without giving notice to the Customer.

9. Force Majeure

9.1 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company's obligations in relation to the services, where the delay or failure was due to any cause beyond the Company's reasonable control and without prejudice to the generality of the foregoing the following shall be regarded (without limitation) as causes beyond the Company's reasonable control:

9.2.1 acts of God, explosion, flood, tempest, fire or accident

9.2.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition

9.2.3 Acts, restrictions, regulations, byelaws or measures of any kind on the part of any governmental parliamentary or local authority

9.2.4 Import or export regulations or embargoes

9.2.5 Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Company or of a third party)

9.2.6 Difficulties in obtaining raw materials, labour, fuel, parts or machinery and

9.2.7 Power failure or breakdown in machinery.

10.GENERAL

10.1 No waiver by the Company of any breach of Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions of these Conditions.

10.2 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.

10.3 All notices served under these Conditions shall be in writing and shall be sent to the address of the recipient (or to any later address in the United Kingdom notified for that purpose) and all notices delivered personally or sent by first class prepaid letter or by facsimile transmission shall be deemed to have been served:

10.3.1 Immediately if they were sent by facsimile and

10.3.2 On the second Business Day after posting if served by first class post

10.4 The company reserves the right to cancel an appointment or job by giving the customer where possible 24 hours notice. Where 24 hours notice is not practical we will provide an email and telephone confirmation of cancellation and re-book at the earliest convienence.

10.5 The Company reserves the right to amend these Conditions in respect of any promotion, offer or the like made or issued by the Company from time to time in relation to the Goods.

10.6 These Conditions shall be governed by and construed in accordance with the laws of England.

© Terabit Computer Support 2015